PROTECT. Your Investment.

Expert Drones is proud to offer our customers the ability to purchase a customized extended accident warranty plan with each new order, through Consumer Priority Services (CPS). Based on feedback from customers like you, we now offer this CPS plan with all our drones, so you can have piece of mind when flying. The plan covers full parts and labor on all internal hardware failure, as well as accidental damage protection from crashes, water damage, impact damage, and more.

Here's how it works: If you crash your drone, you pay the appropriate deductible and send the drone to the designated facility. CPS will attempt to fully repair and restore the drone back to it's original conditions. If it can't be repaired, your drone is replaced at current market value. It's that simple. Please read below for additional information and FAQ's regarding the CPS extended service plan.

 

Simply add your extended service plan to cart for any of the drones we offer, and we'll handle the rest. CPS will send you a digital packet containing all of your extended warranty information. The following is a example pricing overview of our typical drone extended service plans:

 

                                                                               Service Plan Term |          Drone Price            |     Your Cost

1 Year | Drone under $1,000.00 | $179.99

1 Year | Drone under $1,500.00 | $249.99

2 Year | Drone under $1,000.00 | $239.99

2 Year | Drone under $1,500.00 | $335.99

 

 

 PDF BROCHURE

A Drone Protection Plan is a Necessity! - If you're using drones professionally or for fun, then you're probably aware that accidents happen. If for any reason your device sustains impact or liquid damage - rest assured - you are covered with CPS! Having a full drone warranty plan gives you total peace of mind, knowing that you're covered by the best in the business.

$100.00 Deductible Applies to coverages on products under $750
$150.00 Deductible Applies to coverages on products between $750-$1000
$200.00 Deductible Applies to coverages on products between $1000-$3000
$250.00 Deductible Applies to coverages on products over $3000-$3500
$500.00 Deductible Applies to coverages on products over $3500

Coverage Details:

  • Covers Impact Damage & Malfunctions

  • Covers Drone & Remote Control

  • Covers Liquid Damage

  • 100% Comprehensive Parts & Labor Protection

  • Unlimited Claims

  • Fully Renewable, Fully Transferable

  • Full International Coverage Wherever You Are!

  • Contracts start on Date of Purchase

  • Only Accidental Coverage available

  • Deductibles apply - $100.00-$250.00

  • Lost/Stolen products are not covered

  • Does not cover detachable/optional camera (ex: a GoPro on a H3-3D gimbal would not be covered)

  • Only covers what originally comes with Drone - no aftermarket or add-on pieces covered

  • Must have all original parts/pieces when filing a claim. Missing items will not be replaced or covered

  • Benefits of owning a Consumer Priority Service Protection Plan

Frequently Asked Questions:

 

What does the CPS Accidental Drone Warranty cover? 
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.

 

Does the Drone coverage start on the date of purchase, or is it an extended warranty plan? 
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchase a Drone with a 2 year CPS plan, they will receive 2 total years from date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.

 

Does accidental coverage protect my drone against crashes? 
Yes it does! This is exactly what the CPS Accidental Drone warranty is here for. It covers physical damage, excessive damage, impact damage, water damage, and everything in between.

 

What doesn’t the CPS Accidental Drone Warranty cover? 
Unfortunately this contract will not cover lost or stolen products, or any add on accessories.

 

Does the CPS Accidental Drone Warranty cover the camera or gimbal? 
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well.

 

Will the CPS Accidental Drone Warranty cover propellers? Will I have to send in my unit for a replacement part? 
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.

 

Does the CPS Accidental Drone Warranty cover the rechargeable battery? 
Batteries are consumables and are not covered under warranty.

 

What happens if the remote control malfunctions or is damaged. Would that be covered as well? 
Great question! CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.

 

How would I file a claim? Is there anything I would need to have? 
Filing a claim is easy! You can contact CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.

 

Who will repair my drone? Is there anywhere I can bring their drone in locally for service? 

After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.

 

I noticed that a deductible applies at time of claim, how is that determined? 
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information.

 

Will my coverage continue after CPS repairs my drone? 
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.

 

How many claims can I file over the life of their warranty plan? 
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.

 

What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair? 
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.

 

Will the CPS coverage continue on to the replacement drone? 
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.

 

If I lost my drone, can they transfer the warranty over to the new drone they are purchasing? 
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.

 

I am selling my drone, can I sell the warranty with it? 
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.

 

Does the CPS Accidental Drone Warranty cover commercially used drones? 
This plan will only cover drones used recreationally (consumer use only). Unfortunately we do not have coverage for commercial products at this time